International shipping: Important information for customers outside of the US
Unprecedented package volume since Covid-19 has caused occasional delays in delivery times for all carriers.
All orders shipped outside of the USA are subject to product restrictions and additional Customs fees upon delivery.
We are open and ship Monday through Friday.
- Order by 12pm noon (PDT) Monday through Friday for same day ship out.
- Orders place after 12pm noon (PDT) will ship out on the following Monday.
DO NOT choose USPS 1st Class shipping if you live across an ocean from the US and need your items in less than 2 months !!! USPS 1st Class to Canada can take 4 or more weeks for delivery.
USPS may experience extended delays in some areas. Please plan ahead.
- FedEx Express International - Plan for 1 extra day for delivery
- DHL Worldwide - Plan for 1 extra day for delivery
- USPS Priority & Express Mail International- Service delays are unpredictable. Allow for at least 5 extra days for delivery
- USPS 1st Class - Allow for 6 to 8 weeks for delivery
Many countries have imposed restrictions on international goods and / or are experiencing slow downs due to limited postal staff. Some basic information can be found here: US Postal Service International Service Disruptions
Please check with your local postal service for the most up to date information for your area.
Delivery and Customs Fees:
All customers outside of the USA are subject to product restrictions and additional Customs fees upon delivery.
All items exported are subject to local government tariffs, Customs, VAT and final carrier delivery fees. These fees vary from location to location and are due upon delivery. These fees can often exceed 30% of your order total and are not included in the shipping fees. Check with your local Customs authority for fees estimation
Certain items cannot be shipped outside of the United States. Props, tombstones, bulky items and items that contain flammable liquid will not be shipped outside of the US. Additional restrictions have been implemented due to COVID-19 and vary by country.
Many of these items are identified with the following notice: Important: (Item) ships to locations within the USA only.
These items are either not allowed to be shipped by air transport or are too bulky to ship using our shipping carriers or present cost restrictive logistical challenges.
If a restricted item is ordered and cannot be shipped to your location the item will be excluded from your parcel and refunded.